Privacy Policy

Who we are

Izba Spa is an independent beauty, aesthetic and laser salon with locations at 110 Kingston Road, South Wimbledon, London SW19 1LX and 132 Central Road, Worcester Park KT4 8HT. This policy explains what personal data we collect, why we collect it, and the choices you have.

For the purposes of UK data protection law, Izba Spa is the data controller of the personal data described here.

Information we collect

Booking and contact details: your name, phone number, email address and appointment history when you book online, by phone or at reception.

Health and consultation information: relevant medical history, skin and treatment records, patch test results and consent forms, where required to deliver a treatment safely.

Payment information: transaction records. Card details are processed by our payment provider and are not stored by us.

Website data: basic usage information such as pages visited, collected by our booking platform and any analytics or cookies we use.

Why we use your information

To manage appointments, send confirmations and reminders, and keep treatment records.

To carry out treatments safely, including consultations, patch tests and aftercare advice.

To take payment, issue gift vouchers and keep accounting records.

To respond to enquiries, feedback and complaints.

To send offers or news, only where you have asked to receive them. You can unsubscribe at any time.

Special category data

Health information is treated as special category data. We collect it only where it is necessary for your treatment and safety, and we rely on your explicit consent, recorded on your consultation form.

Sharing your information

We share data only where necessary: with our booking and payment providers, with practitioners involved in your treatment, with our accountants and IT providers under confidentiality terms, and where the law requires it. We do not sell your personal data.

How long we keep it

Appointment and treatment records are kept for as long as needed to provide continuity of care and to meet legal, insurance and accounting obligations, after which they are securely deleted.

Your rights

You have the right to access the personal data we hold about you, ask us to correct or delete it, object to or restrict how we use it, withdraw consent for marketing, and request a copy in a portable format. To exercise any of these rights, contact us using the details below.

If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office (ico.org.uk).

Cookies

Our website and booking platform may use cookies to keep the site working, remember your preferences and understand how the site is used. You can control cookies through your browser settings.

Changes to this policy

We may update this policy from time to time. The current version is always available on this page.