Terms & Conditions

Bookings

Appointments can be made online, by phone or in salon. We ask for a contact number and email so we can confirm your booking and send reminders. A deposit or card details may be requested for longer treatments and courses.

Please arrive five minutes before your appointment. Arriving late may shorten your treatment time, as the following client's appointment cannot be delayed.

Cancellations and no-shows

If you need to change or cancel an appointment, please give us as much notice as possible so the time can be offered to another client. Late cancellations and missed appointments may be charged.

Please confirm the current notice period with reception when you book.

Consultations and patch tests

Some treatments, including laser, injectables, semi-permanent make up and tinting, require a consultation and a patch test before your first appointment. Treatments cannot go ahead without them.

Please tell us about any medical conditions, medication, allergies or pregnancy before your treatment. We may decline or postpone a treatment where it would not be safe.

Courses of treatment

Course prices are for the number of sessions stated and are non-transferable between individuals. Sessions must be taken at the intervals recommended by your therapist for the best result.

Gift vouchers

Gift vouchers are valid for 6 months from the date of purchase and cannot be used beyond the expiry date shown on the voucher.

Treatments must be booked in advance, quoting your voucher number. Please bring your voucher with you and present it at reception on the day.

Vouchers do not guarantee or give priority for bookings at busy times. There are no refunds on vouchers.

Prices and payment

Prices are shown in pounds sterling and may change. The price confirmed at the time of booking applies to that appointment. Payment is due at the end of your treatment.

Prices for some treatments depend on consultation and treatment area; these are confirmed before treatment begins.

Results and aftercare

Results vary between individuals and depend on skin type, hair type, health and following the aftercare advice given by your therapist. We will always advise honestly on what a treatment can achieve.

Children, valuables and conduct

For safety reasons children cannot be left unattended in the salon. Please look after your personal belongings; we cannot accept responsibility for loss or damage.

We ask all clients to treat our team and other clients with respect. We reserve the right to refuse service.

Complaints

If you are not happy with a treatment, please tell us within 48 hours so we can look into it and put things right where possible.